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Sense not syncing data

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‎08-02-2021 10:49 - last edited on ‎08-02-2021 18:24 by

‎08-02-2021 10:49 - last edited on ‎08-02-2021 18:24 by

When I sync with the app it says it’s up to date but data on the app incomplete when compared with Sense - steps, distance, floors, calories on the device much higher than on the app. I have switch Bluetooth off and on and switched iPhone off and on too but doesn’t fix it 

 

 

Moderator edit: format

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‎08-02-2021 11:30

‎08-02-2021 11:30

Update - last time I synced the lower figures from the app were replicated to the device and about an hours worth of data seems to be lost

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‎08-02-2021 18:23

In response to anamfmarques

‎08-02-2021 18:23

Welcome to the Fitbit Community, @anamfmarques.

 

Thanks for the details shared in your post and for already trying to resolve the issue. You can manually sync your device in order to see your updated stats in the app. If you're experiencing difficulties with syncing, please try our complete troubleshooting instructions in this help article: Why won't my Fitbit device sync?

 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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