Sense not syncing for weeks

[dchamb]

My Sense has stopped syncing work weeks now. I have restarted the device several times, restarted my Android, uninstalled and reinstalled the app twice and nothing changes. I think the problem is with the Sense Bluetooth.

Sense firmware version is 44.128.6.12

App version on the Android is 3.64.

Running on a Samsung Galaxy Note 10+

Any suggestions or should I try for a replacement. I've had the Sense since March 2022.

Dale

[Guy_]

Hi @dchamb - it is possible there is a watch problem but first try removing both Sense entries in the phones Bluetooth, logout of the app and restart both watch and phone again, making sure there are no other Bluetooth devices switched on.

When you login to the app go to the phone home screen without closing the App and wait for the pair and link prompts.

If you don't get them, in the Fitbit App, click profile photo, "+ Set up a Device" and replace, this should at least make a new pair.

If this doesn't work can you chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support, they may take you through a factory reset.

[dchamb]

I've tried all of your suggestions and the Fitbit service rep concluded the Sense is defective. I should be receiving a replacement any day now.

Thanks!