help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense not syncing or connecting to Wifi

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-09-2021 13:58

‎06-09-2021 13:58

Despite following all the troubleshooting advice, my Sense is still failing to sync. It was working fine up until a couple of days ago but now inconsistently syncs, it can’t be removed from my Bluetooth devices for some reason & is struggling to connect to the Wifi which is working absolutely fine for all other devices in the house. Very frustrating! It’s also struggling to connect to Fitbit when I try and set it up again

Best Answer
0 Votes
1 REPLY 1

‎06-09-2021 15:26

‎06-09-2021 15:26

@Donners It is hard to know what "all the troubleshooting advice" is😉; Have you tried to set up your Bluetooth connection with "on wrist calls?" You find "on wrist calls" by tapping your profile picture -> tap sense.
All modern routers have both 2.4 GHz and 5 GHz, bands. 5 GHz delivers higher speed, at the cost of range. Most "smart" devices, including Sense, are using 2.4 GHz. Are you certain 2.4 GHz is the band you try to connect to?

Fitbit user since September 2019
Sense2 Sense, Charge3, Android, Windows
Best Answer
0 Votes