Sense not syncing to phone

[Cayleec]

All of the sudden today my sense won’t sync with my iPhone. It has been working up until now. I have tried all of the troubleshooting and nothing works 

[Drodgers]

Mine too..  had it since Xmas, drops every other day!  

[LostScientist42]

Mine too although my phone is a Samsung Note 9.

The last time the Sense synced was at 7:26PM GMT+8 and now nothing despite troubleshooting.

Edited to add:

I tried another round of uninstalling and reinstalling of the fitbit app and restarted the Sense again and the app recognises the Sense and syncs with it again.

[WilsonFitbit]

Hello @Cayleec @Drodgers Welcome to the Community Forums! @LostScientist42 It's great to see you around! 

Thank you for the troubleshooting steps you've followed! @LostScientist42 It's great to know that your Sense is now syncing! 

@Drodgers I was informed by Support Team that you have contacted them and they have provided assistance. If you have any questions about the outcome of your case, I recommend getting in touch with them for further assistance. 

@Cayleec I would like to confirm if you have covered all of the steps provided in this link Why won't my Fitbit device sync?

I look forward to your response. 

[LostScientist42]

The problem came back again and I had to perform a reset of the Sense to get it to sync.

This is beginning to feel like a fault than a glitch.

[rlb2746]

how to you reset the Sense?

[LostScientist42]

I head into Settings app on the Sense and then hit shutdown. Wait for 20 seconds and turn it back on by pressing the left and right "buttons" until the Fitbit logo shows up again.

This is not a factory reset. It is a hard reset of the Sense.

[WilsonFitbit]

Hello @rlb2746 Welcome to the Community Forums! 

Prior to perform a factory reset, I recommend following the steps suggested in the link mentioned above, in case your Sense isn't still syncing: Why won't my Fitbit device sync?

@LostScientist42  Thanks for the input! I’ve created a support case on your behalf. You should receive an email from Customer support. Note that we may take a bit long to get back to you due to recent events affecting our operations. 

Have a great day!