Sense not syncing

[BobbyL]

The message says looking up but never syncs. How do we get to sync? 

[Rich_Laue]

The best I can do is point to the sync tips @BobbyL 

If you need more help, please include the phone model that you are asking for help with. 

This link has steps for both iOS and android. And tips for specific phones 

[Guy_]

After switching Fitbit accounts, a trick I found that often helps syncing/pairing is

Login to the Fitbit App,

Pull down to refresh,

[after the sync popup appears at the top,

and if its not got a progress bar]

Click on profile photo [top left]

Device photo [middle left]

Sync

Click on the circle

After a few seconds

If no pair prompt appears

Go back to the Today screen

Repeat the process

This assumes that the device is not currently synced/paired with the App or has already been "forgotten" in Bluetooth settings from prior troubleshooting.

[WilsonFitbit]

Hello @BobbyL Welcome to the Community Forums! @Guy_ @Rich_Laue Thanks for your input! 

@BobbyL I was told by our Support Team that you contacted them. Since you have received assistance from them, I suggest you to update your case if you require further assistance or if you have any additional questions about the outcome of your case.

Have a great day!