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Sense not syncing

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‎05-17-2021 11:16 - last edited on ‎05-18-2021 12:12 by Moderator Alum

‎05-17-2021 11:16 - last edited on ‎05-18-2021 12:12 by Moderator Alum

I can get it to sync every once in a while by going through all these trouble shooting steps, but its a real pain in the neck to do so only to have it un-sync a few hours later.  Extremely frustrating.  Luckily I haven't had it very long so I'm opting to return it.  However, I tried to do a factory reset, and it failed.  I get a message saying "Data not cleared, sync and try again."  Lovely.  The whole reason for the reset is because it can't sync.  Now the Sense screen is locked on this message with big red "X."    This has been one of the most infuriating devices I have ever owned.  

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‎05-18-2021 12:17

‎05-18-2021 12:17

Hi, welcome to the Fitbit Community forums, @JamesLane209. 

 

 Thank you for the information provided regarding the inconvenience you've been experiencing with your Sense watch and confirming that you already tried a few troubleshooting steps. 

 

If you already followed all the other recommendations listed in this article, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

 

Regarding the error message you received, this message appears when a factory reset hasn't been properly completed. This is usually resolved by setting up your watch again, as a new device. 

 

Have a great day. 

Davide | Italian and English Community Moderator, Fitbit


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