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Sense not tracking SpO2

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‎09-18-2025 12:52

‎09-18-2025 12:52

My Sense has not been tracking my SPo2 since last Saturday (Sept 13, 25) It says I need an SpO2 app installed. I have uninstalled it and reinstalled it with no success. Im not sure if this happened after a firmware update or what started it. Please help! 

 

I am also having trouble getting my voice assistant working. It is installed and all permissions are granted. It still shows its not installed (amazon alexa)

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‎09-19-2025 20:34

‎09-19-2025 20:34

A warm welcome to the forums @Bubbly07. 

Thank you for sharing the inquiry regarding your Sense and the difficulty that you are experiencing with SpO2.

I wanted to let you know that this issue has been escalated to our team so they can work on a solution.

I'm sorry for any inconvenience this has caused. Please keep an eye on the forums to know updates about this situation. 

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‎09-21-2025 20:38

In response to ManuFitbit

‎09-21-2025 20:38

As of 2 days ago, it has finally started tracking my SpO2 again. Thank you! 

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‎09-23-2025 13:56

In response to Bubbly07

‎09-23-2025 13:56

Glad to know that the feature is working again @Bubbly07.

Thank you for taking the time to let me know that.

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

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