Sense not tracking sleep and stats properly

[SamD75]

 

My fitbit sense isn’t recording my sleep or stats properly, making the watch not fit for purpose. 
it’s still under warranty. 
Fitbit have refused to fix it, replace it or issue a refund. 
They literally said they will do nothing. Twice. In writing. 
Ive been through every troubleshooting step. 
I just want a watch that works. 
After being with Fitbit for years and years, I’m wondering why I should stay. Complete con. 

Moderator edit: subject for clarity

[Odyssey13]

Hi @SamD75  customer support goes by their warranty and returns policy, which is here - click to read. If you're past the return window, you're not going to get a refund and that is what the customer support person told you. Sorry you're unhappy, but from what I read of your chat, this is a known issue that needs to be sorted out. Fitbit will get it sorted out, but only in the confines of their warranty policy.

[WilsonFitbit]

Hello @SamD75. Welcome to the community forums. @Odyssey13 Nice to see you around and thanks for your input. 

@SamD75 I'm very sorry for the experience and thank you very much for the screenshot and for the detailed information. At this time, I'd like to let you know that your feedback and comments are very important to us. In addition, take into consideration that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

I was able to confirm that you have contacted our Support Team regarding this inconvenience and they have provided information and assistance. If you still have additional questions or inquiries, my best recommendation is that you please contact them one more time and they will be able to follow up your case. 

See you around.