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Sense not tracking sleep properly

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My new sense doesn’t record sleep properly.  I put it on when I go to bed, but I wake up at 2am and take off the watch.  Then at 5am I sync via the app.  When I look at the sleep log it shows me sleeping until 5am, even though I wasn’t wearing the watch - it was on my bedside table face down ( they told me that if I put it sensor side down on a table it can cause problems and inaccurate data) I am sooo utterly devastated as I upgraded from the ionic and spent big money on a watch that is inaccurate and not as good.  I have been on Fitbit chat 3 times already and nothing they suggest makes any difference.  Anyone else having these issues?

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Probably it should detectit but it doesnt. Try placing the screen on the table and you will see that the blinking lights stop. 

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Break definitely under one hour but it does not pick back up.
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But why take the tracker off? 

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