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Sense not turning on

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‎01-30-2021 18:17

‎01-30-2021 18:17

My sense will not turn on after charging for 2 days. It is just blank and it will not operate. I even try pressing anything in the device. Tried another wall outlet and even connect it to my computer. Nothing, it is dead weight now. Please help me... Thanks

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5 REPLIES 5

‎01-30-2021 22:51

‎01-30-2021 22:51

Just to be sure please check how to restart the watch with the buttons

Author | ch, passion for improvement.

Best Answer

‎01-31-2021 09:45

In response to Guy_

‎01-31-2021 09:45

Hi @ANV565. Welcome! It's nice to see a new face around. @Guy_, thanks for stopping by to help our members.

 

@ANV565, thanks for your efforts while troubleshooting your Sense. Because you mentioned it's blank, I'd recommend you to give a try to the following steps:

 

  1. Clean the gold contacts on the Sense and charging cable.

  2. Check the alignment and try reconnecting your device to the charging cable. Make sure you use the charging cable that came with your device.

  3. Restart your watch as our friend @Guy_ mentioned.
  4. Leave your device plugged in to the charging cable for at least 30 minutes.

 

Keep me posted.

Best Answer

‎01-31-2021 21:15

In response to LizzyFitbit

‎01-31-2021 21:15

Fitbit is sending me a new one because there I have tried the cleaning solution, I double check all the alignment for the device to connect the charging cable, I could not restart the watch since it will NOT turn on after counting 20 Mississippi seconds and I tried leaving the device plugged in for 2 days.

 

Nothing seems to work and I even tried different outlets and my usb that is connected to my laptop, to see if it would charge or even turn on.

 

Thank you for your help and I love the 24 hour chat line to get a case number and a fast solution resolved!

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‎02-01-2021 00:52

In response to ANV565

‎02-01-2021 00:52

Thanks for the feedback, glad you get a new one.

if you are unfamiliar with the indent button,

in the meantime please try this approach, just in case.

Worn on the left arm -

 

rest your other thumb on the arm to the left of the watch

and forefinger on the back of the hand

and do a gentle squeeze of the watch

 

Squeeze for upto 10 seconds until there is a faint vibrate or the logo appears.

Author | ch, passion for improvement.

Best Answer

‎02-02-2021 11:41

In response to Guy_

‎02-02-2021 11:41

Hi @ANV565 and @Guy_. It's great to see you again.

 

@ANV565, you're welcome. I appreciate your patience throughout this process, and for your kind words. I'm glad that you'll receive a new one and I hope to see you back on track soon. Please take a look to the suggestions shared by our friend @Guy_ and if you have time, check out our Health & Wellness board where you can share your experiences, meet people and create new topics.

 

Have a good day!

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