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Sense - not turning on

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‎08-13-2024 23:00 - last edited on ‎08-14-2024 13:57 by Fitbit Moderator

‎08-13-2024 23:00 - last edited on ‎08-14-2024 13:57 by Fitbit Moderator

I got my fitbit sense in 2021. Now in 2024 it's not turning on. I tried all that the forum says I even called the "support team" I got just a sorry. I didn't use my watch even for swimming. What happened to the battery? Nobody knows and the worse this people can't even give a discount for a get a new one. So please don't get a fitbit

Moderator edit:  updated subject for clarity

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‎08-15-2024 08:41 - edited ‎08-15-2024 08:41

‎08-15-2024 08:41 - edited ‎08-15-2024 08:41

Hi @Fersa26. Welcome back to the community forums.

Thank you for taking the time to share the feedback regarding your experience with Sense. Sorry to know the difficulty that you are experiencing.

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. 

Although our products have been manufactured under the highest quality standards, this does not guarantee that they are infallible after use over time. Each product has a certain warranty period and at the time of sale the consumer is informed about it.
Once again, I appreciate your comment and I hope for your understanding.

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