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Sense screen and battery issue

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‎08-14-2024 11:35 - last edited on ‎08-15-2024 08:49 by Fitbit Moderator

‎08-14-2024 11:35 - last edited on ‎08-15-2024 08:49 by Fitbit Moderator

Hello,

Since I bought my sense 2 years ago, I didn`t have any issue with it until last week, where after swimming the screen become inop, meaning that only the clock is working, I am unable to swipe from left to right or from top to bottom. At the same time the battery that last 3-4 days before don`t even last 18hrs now, so I need to charge it twice a day.

I did the restart like already explained in some post, I also change the clock face, I reset it to the factory default, but still no joy...

Any tips

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‎08-15-2024 08:50

‎08-15-2024 08:50

Welcome to the community forums @HBerthiaume. 

Thank you for letting me know the difficulty that you are experincing with your Sense 2. Thanks for trying to fix it on your own. 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

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