Sense only displays Fitbit symbol

[Junbg]

My fitbit sense only displays fitbit symbol it won't reset or sync.

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi there, @Junbg.

Thanks for bringing this to our attention. Just to confirm, is your Sense syncing correctly? I'm asking this as if it's not connected to your account, that might be the reason why it's showing the Fitbit symbol and not your details. Assuming this is the case, please give a try to the following steps:

1. Forget your Sense from the Bluetooth settings.
2. Turn off other Bluetooth connections nearby.
3. Restart your watch to refresh its performance.
4. Open the Fitbit app, tap your profile picture > Set Up a Device.
5. Select your Sense, tap Replace Device and follow the on-screen instructions.

[Junbg]

When I restart it the Fitbit symbol still appears,  I think its stuck in reboot mode. 

[Jimmy-Neutron]

My sense is only 4 months old. I have the same problem. The Fitbit logo is just keep flashing without the ability to do anything. Hard reboot or the restart process just didn't work. Can Fitbit or any one help? 

[Junbg]

Fitbit people told me no. They couldn't help me, offered me a 40.00 discount on a new watch. I'll never buy another Fitbit.  After having this issue I've found numerous people having the same issue. 250.00 down the drain.

[Guy_]

Hi @Jimmy-Neutron - as your watch is under warranty take it back to where you bought it for replacement with a new one.

[Jimmy-Neutron]

Thanks Guy. But I bought it online from Fitbit. How can I take it back? By mail? I search in the support section but there is no info for this situation. I am from Canada. Thanks

[Guy_]

@Jimmy-Neutron- in the Fitbit App, click profile photo, Help & support, Contact Customer support. You will most likely get a refurbished one and it may take weeks.

[Junbg]

Contact fitbit support they will tell you how to do it. Mine was a year old , just past warranty period. 

[LizzyFitbit]

Hi there, @Junbg and @Jimmy-Neutron. @Guy_ Thanks for your suggestion.

@Junbg Thanks for taking the time to contact our Support team. I understand where you're coming from and I'm sorry you've had this experience with your Sense. Our team constantly works to improve our devices, and the input we receive from our members is a big part of the process. Please know your feedback won't go unnoticed.

@Jimmy-Neutron Thanks for the details provided, as well as the steps tried on your own. I went ahead to check your details and it seems you already have a case created with our Support team. Your case is in good hands, so please keep an open communication with them.