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Sense only lasts 2 hours

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‎07-09-2022 21:44 - last edited on ‎07-10-2022 11:10 by Fitbit Moderator

‎07-09-2022 21:44 - last edited on ‎07-10-2022 11:10 by Fitbit Moderator

My Sense used to work good, but lately looks like the battery doesn't fully charge, it reaches 100% but only lasts 2 hours, then it turns off with drained battery. It doesnt let me change to the settings on or nothing else. I am not able to do anything on it. Screen wont light up when I move my wrist either, like it used to. I have cleaned the back part of it, cleaned the connector, bought a new connector and also reconnect it  to other outlet and same problem.. it says its 100% fully charge and but drains out very quick, light is very dimned. I can not log it to a workout either. Nothing works. I have only had it for 1 year.. Please Help!

 

Moderator Edit: Clarified subject

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‎07-09-2022 23:22

‎07-09-2022 23:22

Hi, @Lili1217 welcome to the community, I recommend you talk to "Customer Support", and use the Chat facility or phone for a prompt response.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

Best Answer