Sense overheating and not even a day old!

[LittleRee]

I bought and received my Fitbit Sense 2 yesterday - it’s less than a day old. I have taken it out if it’s packaging to charge it up and it’s over heating and not letting the charge get beyond 4% 😞

Any ideas or anyone else had this problem?!

[Odyssey13]

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[LittleRee]

Thanks for this, I’ve been on chat with one of the team and it’s all sorted out now 👍