Sense pausing and stopping exercise

[Papakathu]

it is very annoying that Sense is pausing during an exercise (yoga and weights) and sometimes even restarting (in kickboxing while wearing gloves) and even more frustrating is to find it out after the exercise is over. 

Unless there is a solution here , it makes Fitbit sense useless for me and I will not recommend it to anyone.

I expected a much better product with a better user interface for the price I paid. 

[eezeepee]

First welcome to the Fitbit community.

Second, during your workout are you pressing the button to check the screen? That pauses the workout is the screen is already on. 

[JENisis]

I have this happen frequently. I get to the end of my workout and it is either paused or ended completely after 16 minutes of a 45 minute workout. Very frustrating, especially seeing that my employer compensates us for exercising, so I don't get an accurate report of what I have done. I almost always use the Bootcamp workout.

[t.parker]

@JENisis try either wearing watch higher or turn it up-side-down so the button faces your elbow not the wrist. I know it's inconvenient to see all data wrong way around but it may help record the activity without accidentally pausing it. Also, make sure the clothing doesn't touch the screen. Clothing shouldn't interact when dry but during exercising people sweat and the sleeves may get wet enough to accidentally pause or end your workout.

[Papakathu]

Thank you for the kind words. 

I use the automatic wake so I don't need to press anything. During exercise, it keeps pausing several times and I must press 'resume'. Instead of focusing on doing the exercise, I am busy making sure that the watch is still working, very frustrating. 

[Papakathu]

If the best answer is to wear it upside down, I would rather replace it with another brand. It is like driving only backwards because the 1st and 2nd shifts don't work. Is the Sense processor so weak to handle a better code to recognize unintentional user actions during the exercise?

Over whole I am not happy with it. 'Recent Activity' doesn't hold more than 3 exercises and I keep scrolling every time repeatedly (Y of Yoga, and W for weights, at the end of the list). Also, I must take it off while drumming because there is no 'don't count steps' mode (even upside-down won't help).

I am sure that there are happy users out there and they are runners. in Yoga, for example, we lean on a yoga mat. I checked. rubbing even gently the screen against the yoga mat (or any other fabric) will pause the exercise.  

[eezeepee]

I have yet to accidentally stop my workout tracking. I do yoga too. If adjusting the placement of the watch doesn't work, you could always turn off the automatic screen wake during a workout.

[t.parker]

@Papakathu small correction to what I said. Somehow, I thought the button is facing wrist but if you wear it on left wrist the Sense button is already facing elbow. Maybe try the other way - move the watch to another arm. You will not see things up-side-down but see whether it's going to help to have button on the wrist side. There is not much else you can do. I stand by keeping it away from moist. If you use awake gesture you may try to turn it off. It reduces chance the moist will interact with touchscreen. If you already keep that in mind then I don't know whether there's anything else you can do. Frankly, like @eezeepee I haven't experienced accidental pauses due to accidental button press but on my watch this button isn't very responsive at all (it's a battle to use it, rebooting the watch when you need to hold it for a few seconds is real nightmare). If there is any screen protector that can be placed over the button somehow that may also help but otherwise I ran out of ideas.

[Planetem]

Hi - just to say that turning automatic screen off changes nothing.  Missing my Versa v.1.  (Hoping that Fitbit reads some of these and brings a software resolution to the problem).

[eezeepee]

I really wonder how everyone with the issue is having their workouts to pause. The only ways I know to pause is with the screen on and swiping up and then tapping pause (that's two to three steps depending if you have always-on on or off) or with the screen on and pressing the side button. Maybe doing something like pushups and your skin is able to push it twice in a row but I find that impossible to even simulate. 

[Planetem]

Do you wear yours on the left arm? On the right hand, you have to wear it quite high and very tight so not comfortable - far from ideal but kind of OK. However, it looks like my winter coat, my mittens are doing the same thing. Frustrating.
My old Versa did that twice in 4 years. My Sense - at least half my walks.

Mireille
Envoyé de mon iPad

[eezeepee]

I wear it on my left wrist. I can see right wrist being a possible factor.

[Papakathu]

Left, my dominant arm. 

[Papakathu]

Thank you for your time to help.

Thanks to you and the others replied, I understand that I will not find any help in the settings menu and the pausing/end  cannot be modified as a preference (personally, I prefer to pause or end an exercise with the double button press, and not the swipe up gesture - It feels I am in the 90's). 

it brings a new idea. If the Sense software and the user experience is weak, hardware upgrade might help! I ordered a strap and a protective case with raised rims online. It will look like an old Casio watch, but I don't care if it correctly records the exercise. I hope this will stop the unwanted activities that the Sense's software cannot handle. I will update the post if it helps.