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Sense quality

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‎10-08-2023 08:29 - last edited on ‎10-11-2023 11:52 by Fitbit Moderator

‎10-08-2023 08:29 - last edited on ‎10-11-2023 11:52 by Fitbit Moderator

I have had a fitbit for over 4 years now and have recently had my fitbit sense replaced under warranty. I am not happy with the quality of the replacement as it is getting chipped and scratch to easily to the point where I can not wear it anymore in fear of it smashing completely.

 

Moderator edit: clarified subject.

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‎10-11-2023 11:49

‎10-11-2023 11:49

Hi @Gpemz. Welcome to the community forums.

Thank you for sharing the feedback regarding the situation with your replacement.

I would like to share with you that Fitbit products are made to withstand stringent testing to meet consumer standards and needs. However, the operation of our products from our consumers made us aware that certain unexpected factors that are outside of our control may cause damage.

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