Sense "dead" and no support

[RichardM]

5 days ago my sense "died". Went through all the suggestions but still just a black face.

- charger tested - ok

- Used 2 charger - same result.

- Put on charger for 12 hours, twice.

Tried the reset procedure, 20 + times

The face shows no signs of damage.

I did go for a swim (5 minutes.. surface only) so put in rice now for total of 48 hours.

Contacted Fitbit on chat and received an email after few days. Just suggestions on things to try. Tried them no luck.

How do you go about getting action. Anything else I should try?

[Scott337]

If it is a SEnse 1 and out of warranty there is not much more you can do, sounds like you tried the normal troubleshooting steps. Sorry for the loss, that's a bummer.

[Jherlong]

I had the same thing happen. Just out of warranty. They had a software update and it wont work now. They offered me a 35% discount. This is my 2nd one to do this. Sucks!!

[Hatsuneko]

In sorry to be the presenter of bad news, but most fitbit watches only last 2-3 years on average. That's the business model.  Planned obsolescence.  Call and complain and they may give you a discount for a new one. 

[rgrabows65]

Exact same thing happened to me today.  Watch was working fine...they did an upgrade and it's dead.  And I am told out of warranty.  

They killed it and fkd me. 

[RichardM]

Well I finally made contact. Bad news it is dead and never to live again. Good news a new one is on the way