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Sense reboots when opening Wallet app

ANSWERED
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‎12-16-2022 01:59 - last edited on ‎12-22-2022 11:58 by Fitbit Moderator

‎12-16-2022 01:59 - last edited on ‎12-22-2022 11:58 by Fitbit Moderator

Hello,

Since a week or two, my Fitbit Pay option is broke. Does not work and forces the smartwatch to reboot everytime I am calling up the wallet. The credit card is accepted and synchronized on the Fitbit App though.

Anybody with a solution or a reason?

 

Moderator Edit: Clarified subject

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1 BEST ANSWER

Accepted Solutions

‎12-26-2022 03:47

In response to Gr4ndp4

‎12-26-2022 03:47

Hello,

Solved today and the unique solution was to reset the watch back to factory settings. Rather annoying because lsoing personal settings and music playlists. 

View best answer in original post

Best Answer
3 REPLIES 3

‎12-21-2022 08:13

‎12-21-2022 08:13

Hi, @Patrice.V welcome, have you tried resetting your "Sense"?

let us know.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

Best Answer

‎12-26-2022 03:47

In response to Gr4ndp4

‎12-26-2022 03:47

Hello,

Solved today and the unique solution was to reset the watch back to factory settings. Rather annoying because lsoing personal settings and music playlists. 

Best Answer

‎12-27-2022 15:52

In response to Patrice.V

‎12-27-2022 15:52

Welcome to the Community, @Patrice.V. @Gr4ndp4 Thanks for your great help.

 

@Patrice.V Thanks for the details provided and the steps tried prior to posting. While I'm glad this got sorted out, I understand how frustrating this was for you and I'm sorry for this inconvenience. Your feedback is appreciated and please know we'll keep working to improve our devices, as well as your experience with them.

 

By the way, I'm going to mark your post as the Best Answer in order to help other members experiencing similar issues.

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