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Sense sleep data disappeared from iPad

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‎12-25-2022 15:49 - last edited on ‎12-27-2022 14:42 by Fitbit Moderator

‎12-25-2022 15:49 - last edited on ‎12-27-2022 14:42 by Fitbit Moderator

Got new iPad now sleep does not show up on any day

 

Moderator Edit: Clarified subject

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‎12-25-2022 16:24 - edited ‎12-27-2022 14:54

‎12-25-2022 16:24 - edited ‎12-27-2022 14:54

Sleep diapered - not a bad idea - so don't have to get up to go to bathroom; might give it a try myself.

Oh @LizzyFitbit  You went and changed the OP's title typo so my clever response now makes no sense.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎12-27-2022 14:48

In response to JohnnyRow

‎12-27-2022 14:48

Hi there, @SunsetRunner and @JohnnyRow.

 

@SunsetRunner Thanks for bringing this to our attention. Because you mentioned having a new iPad, may I know if you tapped on Log In to access your existing account? This happened to me once, I thought I was logging in with the right account but I wasn't, as I typed a different email address. Because of that, my details were still stored on my original account but not on the new one.

 

To verify the email address associated with your Fitbit account, please check the instructions described here. If by any chance the email address isn't the correct one, log out from the Fitbit app, then log back in using the correct credentials and sync your Sense to update your details.

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