05-29-2021
03:24
- last edited on
05-29-2021
05:57
by
WilsonFitbit
05-29-2021
03:24
- last edited on
05-29-2021
05:57
by
WilsonFitbit
This is an issue for me too. I just got a Sense and am in the hospital and only walk to the bathroom (Several times) which is about 10’ away. It recorded over 2000 steps for yesterday. That is not acceptable at all. I do have the sleep sensitivity turned up. I will try turning it down but if it continues to be so far off I will be returning it as this is one of the main features I purchased it for.
Moderator edit: subject for clarity
05-29-2021 05:56
05-29-2021 05:56
Hello @MrMark1229. Welcome to the community forums.
I'm sorry for the inconvenience and thank you for the detailed information and for letting me know the steps you'll try. At this time, I'd recommend performing a restart to your Sense. For this, please make sure to follow the instructions from this help article: How do I restart my Fitbit device?
On a side note, take into consideration that when working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement—such as working or cooking—you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps.
If you feel that your step count and distance are inaccurate, confirm the following are correct in the Fitbit app:
Note that you could try changing the setting to dominant, which should make it a bit less sensitive. On a side note, I've moved your post to the Sense board to keep our forums organized.
Hope this helps.