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Sense subtracting steps from a Hike activity

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‎05-28-2021 13:17 - last edited on ‎05-29-2021 06:10 by Fitbit Moderator

‎05-28-2021 13:17 - last edited on ‎05-29-2021 06:10 by Fitbit Moderator

I just finished an eight mile hike and all the steps were counted accurately. Then a few hours later 5,000 steps disappeared from my log. Why/How does that happen?

 

 

 

Moderator edit: subject for clarity

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1 REPLY 1

‎05-29-2021 06:13

‎05-29-2021 06:13

Hello @Bushmaster6. Welcome to the community forums. 

 

Thank you for the detailed information. May I confirm if you have manually logged activities? Take into consideration that manually log activities may override the steps tracked by your Fitbit Sense. 

 

In addition, I'd recommend performing a restart by following the instructions below: 

How do I restart my Fitbit device?

 

Hope this helps. 

Wilson M. | Community Moderator, Fitbit.
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