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Sense records false Heart Rate

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‎01-16-2021 14:15 - last edited on ‎01-18-2021 07:27 by Fitbit Moderator

‎01-16-2021 14:15 - last edited on ‎01-18-2021 07:27 by Fitbit Moderator

When you take your watch off the HR monitor needs to stop. And only start recording again when the watch goes back on.

 

 

 

Moderator Edit: Clarified subject

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‎01-17-2021 12:12

‎01-17-2021 12:12

@Bauer24, when you take your Sense off your arm, lay it face down and the HR sensor will stop almost instantly.  It will start again when you pick it up and put it back on your arm.

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‎01-18-2021 07:26

In response to USAF-Larry

‎01-18-2021 07:26

Hello @Bauer24 It's great to see you around! @USAF-Larry Thanks for the input! 

 

@Bauer24 I was informed that a case was created for you and that our Support Team will get back to you soon. Please keep an eye on your inbox. Also, take into consideration that they may take a bit long to get back to you due to recent events affecting our operations. 

 

Have a great day! 

Wilson M. | Community Moderator, Fitbit.
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