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Sense replacement doesn’t light up

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‎06-01-2021 15:57 - last edited on ‎06-03-2021 15:04 by Fitbit Moderator

‎06-01-2021 15:57 - last edited on ‎06-03-2021 15:04 by Fitbit Moderator

Just had a rocky start with the new Fitbit sense sent one back as was not working properly, second wasn’t recording/ broke and today received my replacement broken with the LCD screen that doesn’t light up! 
Just couldn’t get any worse my experience so far !! 
I honestly feel like giving up 😔

 

Moderator Edit: Clarified subject

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‎06-03-2021 15:25 - last edited on ‎06-17-2024 09:14 by Fitbit Moderator

‎06-03-2021 15:25 - last edited on ‎06-17-2024 09:14 by Fitbit Moderator

Hi @CorinaElena. Welcome to the Community.

Thanks for bringing this to our attention. I understand how you're feeling about having this situation with your replacement and I'm sorry you've gone through this experience. Our team strives to improve the Fitbit experience and feedback like yours help us to work on our products, services and overall environment. Rest assured your comments haven't gone unnoticed.

In regards to your Sense not working correctly, I went ahead to review your details and I noticed you already have a case created with our Support team. Please keep an open communication with them as I'm sure they'll evaluate your options and provide you with further assistance.

See you around.

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