Sense replacement no better than the one I returned still not counting flights of stairs correctly

[VtPicker]

Still getting the same can answers from support, do you pause while climbing stairs? No I run up and down the stairs. If your stairs are not a 10’ rise the Sense won’t count accurately. My stairs rise at just over 10’. If your watch is getting wet it may affect the count. I have never worn my Sense in the shower or swimming even though it’s supposed to be able to do both. 

So tired of these preset can responses. I am done with Fitbit and will invest in something better. Don’t need anymore of this nonsense 

[Dutch125]

Now not getting HRV IN App>>Health Metrics

so when do we get a fully functioning app?

[Sharz1 · Accepted solution]

This is exactly why I am reluctant to return. Apparently they replace with refurbished ones so I've been told.

[Dutch125]

Stair counting is a joke.
Not getting any HRV at all.

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