Sense rubber on back is peeling

[snowball0129]

I just noticed the rubber seal on the backside of my Sense (around the sensors) is peeling.  I was wondering if this is considered a manufacture defect that would be covered by the warranty for replacement?  I can't find any topics regarding this rubber seal

[Guy_]

Not sure the Sense has a rubber seal on the back.

You would probably do well to post a photo, it may just be packing.

[snowball0129]

Rubber seal, packing......either way, something is peeling from around the sensor plate.  I just don't want it to interfere with the way it works and wonder if this would be a reason for replacement.

[Guy_]

Normally it is bare metal, so probably whatever it is shouldn't be there but a photo would help clarify.

[Converse]

when you create a message here in the icons above your typing is a camera clik it to add your photo just thought a little help finding the photo button might be needed have a good day.

[snowball0129]

I see the photo button but it doesn't give the option to upload a photo.

[LizzyFitbit]

Hi @snowball0129. Welcome to the Community Forums. @Guy_ and @Converse Thanks for stopping by to help our friend.

@snowball0129 Thanks for bringing this to our attention, as well for trying to attach a picture. This is odd as the Sense has an aluminum case. Given this situation. I'd recommend to get in touch with our Support team so they can look into this situation and provide you with further assistance. You can get connected with them via chat or phone by clicking here.

Have a good day.

[Clove6060]

So when you click on the photo icon

(last icon top right). You do not get a pop up screen?   I get the below pop up when I click on the photo icon. 

 

[LizzyFitbit]

Hi @Clove6060 It's good to see you again.

Thanks for sharing the instructions to attach a picture, as well for the screenshot provided. Your post is very helpful and I'm sure other members will think the same when trying this process.

Have a good one!