Sense's screen seems like laggy

[Stephendeo]

The ui for the Fitbit sense seems really straight forward, clean and responsive. However, why is the experience so laggy? It’s not as fluid like iwatch user interface. 

Moderator Edit: Clarified subject

[USAF-Larry]

@Stephendeo, I am not sure what you mean by the experience being laggy.  I don't experience any lag in the response of the screens. When I scroll from screen to screen, or tap on an icon, I get an instantaneous response, with no noticeable lag time.

[WilsonFitbit]

Hello @Stephendeo Welcome to the Community Forums! @USAF-Larry Thanks for your support! 

@Stephendeo It would be great if you can provide more details about your experience. Is the screen or display of your watch working slowly while navigating on a specific app/icon? 

If you haven't done so, I recommend performing a restart by following the steps here. 

I look forward to your response. 

[Stephendeo]

I guess I’m talking about the animation when you swipe through the menus. The frame rate goes down at times. Sometimes it looks smooth then other times it looks like there are frame drops in the swipe animation. 

let me know if that makes sense

[WilsonFitbit]

@Stephendeo Thanks for the information! 

When you say that frame rate goes down at times and that there are frame drops in the swipe animation, do you mean that the display is like corrupted or flickering out? Are pixels missing on the screen or is it just general feedback? 

I appreciate your patience for asking these questions but they will help to understand the situation properly.  

I look forward to your reply. 

[Stephendeo]

Thanks for the quick reply. So to answer your questions. 

Do you mean that the display is like corrupted or flickering out?

The display flickers and gives a choppy animation. This is just general feedback. I’ve notice that this happens once you start to swipe to see the other apps. Also when you change the clock face the swipe animation is choppy as well. 

Hope that helps 

[WilsonFitbit]

@Stephendeo I appreciate the details! Looks like this is not an expected behavior on your Sense. So if the restart mentioned above didn't help, I’ve created a support case on your behalf for further assistance. You should receive an email from Customer support. Note that they may take a bit long to get back to you due to recent events affecting our operations. 

Have a wonderful day!