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Sense screen and battery issues

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‎10-08-2023 05:18 - last edited on ‎10-08-2023 06:53 by Fitbit Moderator

‎10-08-2023 05:18 - last edited on ‎10-08-2023 06:53 by Fitbit Moderator

Just like everyone else here: Been on the charger for two hours and will not move of 87% charge. Still tells correct time & it tracked my sleep last night but can't move to other apps like alarm, timer, weather or anything else. When I went to bed last night it was working perfect.

What is wrong with this company??????????? 😡😤 

Moderator Edit: Clarified subject

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‎10-08-2023 06:56

‎10-08-2023 06:56

Hi there, @SteveM54. Thanks for stopping by in the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Sense. I understand how you must be feeling. 

To solve the issue with the screen, please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

As for the battery, please see Why isn't my Fitbit device's battery charging? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-08-2023 06:56

‎10-08-2023 06:56

Hi there, @SteveM54. Thanks for stopping by in the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Sense. I understand how you must be feeling. 

To solve the issue with the screen, please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

As for the battery, please see Why isn't my Fitbit device's battery charging? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes