Sense screen black

[Jojolangg]

SENSE SCREEN WENT BLACK. ITS FULLY CHARGED, CAN FEEL THE VIBRATIONS EHEN TOUCHING THE SIDE, BUT NOTHING ON THE SCREEN.

[Guy_]

Hi @Jojolangg - there are several things you can do.

• double tap the screen and swipe it to the left to see if something appears, like settings - if yes change the clock face from the Fitbit App
• place on the charger to see if you get a battery status or see if it restarts
• if neither work it may not actually be charged - it may need cleaning or there may be a fault with the charge cable

See steps to take How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

• press and hold the button for 8 seconds - How do I restart my Fitbit device? 

If the logo doesn't appear the watch may be faulty. If it gets hot while charging stop charging.

You can chat via the Fitbit App click profile photo, Help & support, Contact Customer support.