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Sense screen came off

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‎03-27-2023 07:19 - last edited on ‎04-11-2023 12:54 by Fitbit Moderator

‎03-27-2023 07:19 - last edited on ‎04-11-2023 12:54 by Fitbit Moderator

Last week I notice that my Sense face popped off. Is this common? What are my options?

 

 

Moderator Edit: Clarified subject

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Accepted Solutions

‎03-27-2023 08:32

‎03-27-2023 08:32

here are the support contacts I've gleaned over the years on the forums.

 

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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2 REPLIES 2

‎03-27-2023 08:32

‎03-27-2023 08:32

here are the support contacts I've gleaned over the years on the forums.

 

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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‎04-26-2023 14:31

‎04-26-2023 14:31

it appears to be a common fault at around the 11/12 month time. You will be offered a replacement (which will be a 'refurbished' one with only a 90 day warranty, or  the option of 50% off a new more expensive one, which will do exactly the same!

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