Sense screen came off

[Justinsm2]

Has anyone else had the screen of their Fitbit Sense separate from the body? I am trying to gauge how common of an issue this is as the response I have received from Fitbit is that I need to ship back the device and then receive and process it before I can get the replacement device shipped out to me. This is looking like it will take weeks now as I shipped the return back today. Anyone else had a similar experience? I had, had generally good experiences previously from Fitbit but is it now time to look for something else with Google buying Fitbit and the customer service dropping off?

Moderator Edit: Clarified subject

[DramaQueenDiva]

I haven't had that issue, but I've heard of people who had.  

As far as Customer Service goes, I haven't really noticed a significant change, although I suspect there might be some changes.  

[MeMeP]

I’m having this issue now. I also had it on my previous Fitbit. ☹️

[Jab4573]

I just noticed mine doing the same thing. Starting on the right side of the device.

[lsu3421]

I woke up this morning with the same issue. I've only had the watch for 9 months and don't play sports or swim with it, so I was surprised to see the screen just pop separate on its own. It's still connected internally and is powered on. I'll be contacting support and hopefully will have a better outcome.

[LizzyFitbit]

@MeMeP and @lsu3421 Welcome to the Community. @Jab4573 It's good to see you here.

@MeMeP and @lsu3421 I'm sorry you've had this experience with your Sense, and thanks for the details provided. I went ahead to check your details and it seems you already have a case created. I'd recommend keeping an open communication with our Support team as I'm sure they'll continue helping you with this matter.

@Jab4573 Thanks for bringing this to our attention. Given this situation, I've requested a case on your behalf so our team can look into this and provide you with further assistance. Please keep an eye on your inbox.

[Ianp1955]

My screen has also come off.  Trying to get some sense out of fitbit

[MeMeP]

Good luck. I dealt with a smart aleck bot in chat & got no resolution. I’m considering other wearables from other companies now. This was my second product where the screen popped off. I’m not sure if it’s the design or quality of the workmanship, but I am not happy.

[LizzyFitbit]

Hi there, @MeMeP. @Ianp1955 Welcome on board.

Thanks for the details provided, I'm sorry you've had this experience with your Sense. Our team constantly works to improve our devices, and the input we receive from other members is a big part of the process. Because you already have a case created, my best advice is to reply back to our Support team in order to receive more information about your case.

[Ianp1955]

Thanks Lizzy
Chatting to the support team and hoping for a resolution soon. I’ve given them all the info and explanations they have requested so expecting a confirmation of a replacement soon. Ian

Sent from my mobile device

[LizzyFitbit]

@Ianp1955 It's good to see you again.

You're welcome. I'm glad you're receiving help from the Support team and you can always reply back to them if you have any question about your case.

By the way, let me invite you to visit our Health & Wellness board where you can make new friends, create topics and share your experience while reaching your goals. Have a good one.