Sense screen came off

[mzraj11]

Last week I notice that my Sense face popped off. Is this common? What are my options?

Moderator Edit: Clarified subject

[Odyssey13 · Accepted solution]

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[reluctantworkin]

it appears to be a common fault at around the 11/12 month time. You will be offered a replacement (which will be a 'refurbished' one with only a 90 day warranty, or  the option of 50% off a new more expensive one, which will do exactly the same!