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Sense screen cracked

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‎06-26-2021 13:45 - last edited on ‎06-28-2021 12:42 by Fitbit Moderator

‎06-26-2021 13:45 - last edited on ‎06-28-2021 12:42 by Fitbit Moderator

Have only had my Sense 48 hours. Struggled with the odd clasp and thought I had it on properly but I did not- fitbit fell off my arm and the corner of my screen smashed and cracked when it hit the floor. Now what?

 

Moderator Edit: Clarified subject

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‎06-26-2021 16:41

‎06-26-2021 16:41

Search threads for cracked screen.

You’ll find guidance in those threads as well as customer service contact info.

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
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‎06-28-2021 12:53 - last edited on ‎06-17-2024 07:34 by Fitbit Moderator

In response to Clove6060

‎06-28-2021 12:53 - last edited on ‎06-17-2024 07:34 by Fitbit Moderator

Hi @DSW4321. Welcome to the forums. @Clove6060 Thanks for stopping by to help our members.

@DSW4321 I'm sorry you've gone through this situation with your Sense and thanks for the details provided. My best recommendation is to get in touch with our Support team so they can create a case on your behalf and see what can be done for you. Please click here to get connected and make sure to keep an open communication with them.

See you around.

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