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Sense screen popped off

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‎06-27-2021 07:14 - last edited on ‎06-28-2021 12:29 by Fitbit Moderator

‎06-27-2021 07:14 - last edited on ‎06-28-2021 12:29 by Fitbit Moderator

This is the second sense I bought that the face popped off of. What is the deal?!!!

 

Moderator Edit: Clarified subject

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‎06-28-2021 12:36 - last edited on ‎06-17-2024 07:35 by Fitbit Moderator

‎06-28-2021 12:36 - last edited on ‎06-17-2024 07:35 by Fitbit Moderator

@mikki555 Welcome to the Community Forums.

I'm sorry you're having this experience with your Sense. I understand how you're feeling and please know your feedback won't go unnoticed as it'll help us to improve our products. In regards to your watch, I'd recommend contacting our Support team so they can evaluate options and bring you back on track. Please click here to get connected with them via chat or phone.

See you around.

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