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Sense screen detached from body

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‎09-09-2022 01:49 - last edited on ‎09-11-2022 14:13 by Fitbit Moderator

‎09-09-2022 01:49 - last edited on ‎09-11-2022 14:13 by Fitbit Moderator

hello everyone,

the case of my sense split open. I can now see the inside of the watch. 

It happened all of a sudden, for no good reason.

 

Moderator Edit: Clarified subject

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‎09-09-2022 01:53

‎09-09-2022 01:53

Unfortunately, Fitbit does not have repair centres so you'll need to replace it. Hopefully you will still be with warranty. If you contact customer support via contact.fitbit.com they'll be able to check your warranty status and advise on your options.

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‎09-09-2022 03:43

‎09-09-2022 03:43

Hi all.

My Sense did exactly that.

On Monday evening, I got onto Fitbit Chat, gave them a few photos of them of the “damage”.

Luckily it was still under warranty. I’d got my Sense as part of the Ionic recall.

The replacement unit arrived this morning.

I’m impressed with Fitbit’s response to this.

 

 

 

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