Sense screen detached then died

[GGsilver]

My sense screen detached after it was about a year and a month old. Barely out of warranty. I used a cover to keep it on, but then the screen died completely. The watch still works through the app, but I liked having the time handy and the timer. I finally gave up wearing it two days ago. That is pathetic. I considered buying a new Fitbit, but after reading this forum I won't. Too many people have experienced the same thing with no adequate response from Fitbit. $300 for something that barely made it a year. I'm curious to see how Fitbit responds but I'll look for a different product.

[Gr4ndp4]

Hi, @GGsilver welcome to the community, it's a pity you've had this problem. Your best way forward will be to talk to "Customer Support" here. I recommend you use the chat facility or phone for a prompt response.

Cheers

[SoloC]

Same thing just happened to me last night. A freaking shame. 

 

[SoloC]

I talked to Customer Service last night and while he did all he could the email I got just gave me a 35% discount on a "new watch" my current one was not even damaged at all and the screen came off smh for $300 this is crazy. 

[GGsilver]

I've talked to a few people since then who say their Fitbit face came off.
One actually did get a relacement. Otherwise, I'm not getting the
impression that Fitbit cares.