help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense screen detached

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-06-2023 15:41

‎08-06-2023 15:41

My screen just fell off. I didn’t hit it or anything. Has anyone had success with getting it attached again? It’s out of warranty. Any tips on who could tackle this problem? TIA

Best Answer
4 REPLIES 4

‎08-09-2023 04:46 - edited ‎08-09-2023 04:54

‎08-09-2023 04:46 - edited ‎08-09-2023 04:54

Hi @Nikki152 That is unfortunate! I have heard of people successfully reattaching a screen, using silicone or super glue very carefully applied from memory. There is a thread somewhere on the forums, but I can't remember which forum it was in. It is certainly worth giving it a go though. Good luck.

Edited to add a link to someone who successfully reattached their screen - not much help detail though

https://community.fitbit.com/t5/Other-Versa-Smartwatches/Versa-3-screen-detached/m-p/5350217

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎08-09-2023 08:37

‎08-09-2023 08:37

This happened to me in May. I didn't hit anything and my screen just popped off! My warranty just expired and I was forced to get the extended warranty and pay  to replace it. Now I am having issues with the replacement. I hope you have better luck than I did!

Best Answer
0 Votes

‎08-09-2023 11:29

‎08-09-2023 11:29

this happened to me too. - Fitbit does not support products after warranty I'm searching for a reputable manufacturer. My last two Fitbit products have failed in less than 2 years. I think this is a known issue and defect.

Best Answer
0 Votes

‎08-09-2023 11:37

In response to KM2222

‎08-09-2023 11:37

Thanks. My Fitbit is 1 year and 8 months old. I don’t think it should fall apart that quick. Am also trying to find a reliable source to fix it. Will post if I do.

Sent from my iPhone
Best Answer
0 Votes