Sync issue on sense

[Fox051300]

I record workouts on the sense and then end workout when I am done.   Then i record the stats from the watch to my own app to see my HR.   

My sense device always has trouble syncing to the app.   It is now every time after a workout and in order to sync I need to reinstall the app.    I am thinking that one of those permissions resets itself to <not allow>.  To me it appears that the only way to set those permissions is to reinstall the app.   Does anyone know how to check all of the required permissions (allow local location, allow fitbit to connect to phone etc.) to allow for the syncing?   BTW my bluetooth is always on.

It is very annoying to have to reinstall when i want to sync every time.

Thank you

[Guy_ · Accepted solution]

Hi @Fox051300 - such syncing problems can be due to the phone, not allowing the app to run in background due to battery saving, and fully closing the app and restarting should be sufficient and quicker, at worst just restart the phone and watch [it avoids having to setup the app each time].

see also Why won't my Fitbit device sync? 

[Fox051300]

That is a great idea.   I just restarted the phone which really is not a bother, only a minute or two.

The app synced right away.  

Thank you for the suggestion.   Might be a good idea to restart daily, i guess for this and probably other apps as well.

[EstuardoFitbit]

Hi there, @Fox051300. @Guy_ Thanks for your great help!

@Fox051300 I'm glad the suggestions shared above were useful for you and I took the liberty to mark @Guy_'s post as the Best Answer to help other members having the same question. In case you have some spare time, I'd like to invite you to visit our Health & Wellness board where you will find great tips and encouragement from other members.

Happy stepping!

[Cmj1543]

I was having the same problem today and restarting my phone fixed it. . . 😉