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Sense screen display fuzzy

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‎05-21-2022 06:18

‎05-21-2022 06:18

Good morning, 

I have a fitbit sense.  Thursday while on a boat, I was splashed by a wave.  The home display time is now large and fuzzy.  The step count is not showing.  All other screens look normal when I go to them.  

 

I have reset it a few times, with no resolution.  

 

I would greatly appreciate assistance.  

 

Crystal 

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2 REPLIES 2

‎05-21-2022 06:33

‎05-21-2022 06:33

Hi @Cmelliott,

 

I would start by drying the Sense out with white rice.  My sister had a similar accident in the lake with her phone a number of years back, but her phone was lost in the bottom of the lake for hours.  After placing the phone in a bag full of white rice for a day, you would never know that it was doused in water.

 

The rice acts as a starch, which helps to draw out any residual water.  That may be what's affecting your screen.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎05-22-2022 17:55

‎05-22-2022 17:55

That is sad. Fitbit is supposed to be water resistant up to 50 meters and splash should not affect the device. https://help.fitbit.com/articles/en_US/Help_article/1598.htm 

 

If you are sure you haven't damaged the Sense by dropping on floor etc, customer support will offer replacement. Be aware that you most likely get a refurbished/recertified device as replacement (as per warranty terms - https://www.fitbit.com/global/us/legal/returns-and-warranty).

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