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Sense screen fell off

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‎06-08-2023 13:38 - last edited on ‎06-09-2023 05:43 by Fitbit Moderator

‎06-08-2023 13:38 - last edited on ‎06-09-2023 05:43 by Fitbit Moderator

2 times, Sense face came off ,not honoring my warrantee.

2 watches in less than 2 years.

Moderator Edit: Clarified subject

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2 REPLIES 2

‎06-08-2023 20:08

‎06-08-2023 20:08

Hi @Mikal70 - unfortunately the seals can be poor and either water can get in or the face detaches on some watches.

If outside warranty they can be stuck on if the watch is working otherwise but don't ever get it wet.

Author | ch, passion for improvement.

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‎06-09-2023 05:48

In response to Guy_

‎06-09-2023 05:48

Hi there, @Mikal70. Thanks for the details provided in your post about the issue with your Sense. We‘re taking your comments and sentiments in regards to our products and services into consideration. @Guy_ Thank you for your input. 

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Maria | Community Moderator, Fitbit


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