help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense screen gone blank

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-16-2022 10:49

‎01-16-2022 10:49

There is no display on the screen. Initially there were two green lights. I pressed on the button to restart it but the screen still remained the same(blank) but there are green and red light now. 

 

 

 

 

Best Answer
0 Votes
6 REPLIES 6

‎01-16-2022 13:21 - edited ‎01-16-2022 13:21

‎01-16-2022 13:21 - edited ‎01-16-2022 13:21

Put it on charger for a few hours and restart it by holding the button until you see the Fitbit icon then release and let it process thru the restart

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
Best Answer
0 Votes

‎01-21-2022 04:49

In response to Clove6060

‎01-21-2022 04:49

I did that but unable to press the button. Can't feel the vibration anymore. Anyway thank you for your help. I'm getting a replacement tracker soon. 

Best Answer

‎01-21-2022 05:53

In response to RemaR

‎01-21-2022 05:53

Mine is doing the same. Battery was low yesterday, put it on the charger last night I thought it didn’t charge. This morning put it on wife’s charger. Still blank. Cannot power it up. Any idea’s??

Best Answer
0 Votes

‎01-21-2022 06:07

In response to 2wheelerBob

‎01-21-2022 06:07

The only advice I got was to restart it even when I called the customer support. They are sending me a replacement tracker. I suggest its best you contact the customer support as they will try other ways to troubleshoot the issue.

Best Answer

‎01-21-2022 07:40

‎01-21-2022 07:40

I am having the same problem

Best Answer
0 Votes

‎02-11-2022 05:37

In response to Firegirl

‎02-11-2022 05:37

I suggest its best you contact the customer support as they will try other ways to troubleshoot the issue.

Best Answer
0 Votes