07-26-2024
17:31
- last edited on
07-27-2024
05:09
by
MarreFitbit
07-26-2024
17:31
- last edited on
07-27-2024
05:09
by
MarreFitbit
My Fitbit Sense 2 has been working fine until this morning. When checked the time around breaktime I noticed a greenish splotch on the screen and tried to wipe it off, then I realized the pixels were discolored and fading. throughout the day the screen got dimmer and by the end of the work day there were a few clearly visible pixels but the rest were either completely gone, or so dim that they might as well be.
The watch is about 2 and a half years old and I cant think of any event that would have triggered this sudden failure. Anyone else expectance anything similar? Any suggest? (Given the symptoms I'm not optimistic)
Moderator Edit: Clarified subject
07-27-2024 05:11
07-27-2024 05:11
Hi there, @Jayfeather980. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that the screen of your Sense has developed a greenish spot. I understand your concern, I will do my best to help you with this!
If you haven't done so yet, please try the steps below:
If the above doesn't work, please restart your Fitbit device as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...