help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense screen has frozen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-08-2022 13:13 - last edited on ‎01-09-2022 15:38 by Fitbit Moderator

‎01-08-2022 13:13 - last edited on ‎01-09-2022 15:38 by Fitbit Moderator

Fitbit Sense screen has frozen and pressing the side button is not working to reset. Purchased May2020. Is this still under warranty?

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎01-08-2022 15:02

‎01-08-2022 15:02

Hi @SunsetRunner  warranty information is here - click. Pretty much 1 year in the US and 2 years in some European countries

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎01-09-2022 07:02

‎01-09-2022 07:02

You can also check with your credit card company. They may offer warranty extension on a product, @SunsetRunner 

Best Answer