Sense screen is black and white

[Shopaholic198]

The top half of my fit sense is black & the bottom is white. What could be wrong Please?

Moderator Edit: Clarified subject

[SunsetRunner]

Hello @Shopaholic198 

Try restarting your Fitbit Sense to see if that fixes the issue. You will not lose any data doing a restart. Just press and hold the button down on the Fitbit Sense until you see the Fitbit Logo then release the button. The Sense will vibrate indicating the restart is complete. If the problem continues try changing your clock face through the Fitbit App: https://help.fitbit.com/articles/en_US/Help_article/2311.htm. Try changing it to the original clock face or another clock face made by Fitbit.
😃 Hopefully this fixes the issue. Please let me know if this provided you with an answer to your question 

[Shopaholic198 · Accepted solution]

I ended up calling customer care & we tried everything. He looked at all my information & said it was still under warranty so I'll be receiving a new Fit bit Sense.  Thanks so much for your suggestions . Have a great Day.

[SunsetRunner]

Your so welcome @Shopaholic198! 😃 I hope your New Sense arrives quickly and your up and running again very soon! Enjoy the rest of your evening and Happy Stepping!

[LizzyFitbit]

Hi there, @Shopaholic198. @SunsetRunner Thanks for your great help!

@Shopaholic198 Thanks for the details, as well as your efforts while troubleshooting your Sense with our Support team. I'm glad you received help and I'll mark your post as the Best Answer to help other members experiencing similar issues. While your replacement gets to you, let me invite you to visit our Health & Wellness board where you can share your story, meet people and create new topics. Have a good one! 😎