Sense screen is blank and unresponsive

[Cortlin360]

My sense was 87 working fine all day then at 5 went to track excerpted and noticed it was blank and no response with buttons or charging or anything? Help??

Moderator Edit: Clarified subject

[Guy_]

Hi @Cortlin360  - if it didn't suffer water damage it may simply be not charging. Have a look how to verify that in this link. How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

[Cortlin360]

But battery level was 80%,m

Sent from my iPhone

[AnnG96]

Two weeks ago, mine started vibrating & stopped responding & died. Screen was black even after charging. I bought new charger today. While screen was still black, it vibrated a good 45 minutes. The screen came on but screen says "sleep to update", date & time. Screen will not respond to touch nor will side button. It's only 18mo old

[LizzyFitbit]

Hi there, @Cortlin360 and @AnnG96. @Guy_ It's good to see you here.

@Cortlin360 Thanks for letting us know about your Sense. I understand it had a high battery level, but could you try these troubleshooting tips? If by any chance the issue persists, try contacting our Support team so they can see what can be done for you. They're available via chat and phone, click here to get connected with them.

@AnnG96 Thanks for the details provided and your efforts while trying with a new charging cable. I'm sorry the issue persists and just to confirm, have you tried restarting your watch? If you have but the issue persists, I'd recommend contacting our Support team so they can evaluate your options. Please click here to get connected with them via chat or phone.