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Sense screen is corrupted

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‎10-26-2021 17:09 - last edited on ‎11-01-2021 15:17 by Fitbit Moderator

‎10-26-2021 17:09 - last edited on ‎11-01-2021 15:17 by Fitbit Moderator

Hi all 

 

I've been having an issue in the last week where the colours on my fitbit sense screen became muted and then went white and yesterday the screen scrambled and it restarted.  This morning my watch won't swipe.  It was purchased in December last year.  I've done a factory reset when the screen started playing up but to no avail.  

 

Anyone else have these problems? 

 

Moderator Edit: Clarified subject

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‎10-27-2021 10:12

‎10-27-2021 10:12

Hi, @jbaggins, welcome, I suggest you contact "Customer Support" here. Use the Chat facility or phone for a prompt response.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

View best answer in original post

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3 REPLIES 3

‎10-27-2021 10:12

‎10-27-2021 10:12

Hi, @jbaggins, welcome, I suggest you contact "Customer Support" here. Use the Chat facility or phone for a prompt response.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

Best Answer

‎10-27-2021 17:11

In response to Gr4ndp4

‎10-27-2021 17:11

Thanks for your response. I have done so and a replacement is on it's way! Can't fault fitbit's customer service!  

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‎11-01-2021 15:24

In response to jbaggins

‎11-01-2021 15:24

Hi there, @jbaggins. @Gr4ndp4 Thanks for sharing this great suggestion.

 

@jbaggins Thanks for the steps tried on your own, as well as contacting our Support team. I understand how you felt with this experience and your feedback is appreciated as it'll help us to improve our products, services and overall environment.

 

I'm glad you're about to receive a replacement and don't forget to check this help article to set it up in your Fitbit account.

 

Hope to see you around.

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