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Sense screen is not readable

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‎09-24-2021 18:52 - last edited on ‎09-25-2021 03:45 by Fitbit Moderator

‎09-24-2021 18:52 - last edited on ‎09-25-2021 03:45 by Fitbit Moderator

The display seems stuck on DIM on my Sense, when I find it it is so hard to see but when I select normal or brighter it won't change

 

Moderator Edit: Clarified subject

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‎09-25-2021 03:46 - edited ‎08-11-2023 04:58

In response to JohnnyRow

‎09-25-2021 03:46 - edited ‎08-11-2023 04:58

Hi there, @JOHNLB8. Welcome to the Community Forums. 

As @JohnnyRow has mentioned, it seems that you've set your Versa 3 into Sleep Mode. When the sleep mode setting is on:

  • Notifications, goal celebrations, and reminders to move are muted.
  • The screen's brightness is set to dim.
  • The Always-On Display clock face is turned off.
  • The screen stays dark when you turn your wrist.
  • The sleep mode icon illuminates in the quick settings.

To turn off Sleep Mode, please swipe right from the clock face on your watch to access the quick settings. For more information, see How do I navigate my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎09-24-2021 18:57

‎09-24-2021 18:57

I could be that you are accidentally in 'Sleep Mode' that intentionally keeps the screen dim.  That can be found in Settings > Quiet Mode.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎09-25-2021 03:46 - edited ‎08-11-2023 04:58

In response to JohnnyRow

‎09-25-2021 03:46 - edited ‎08-11-2023 04:58

Hi there, @JOHNLB8. Welcome to the Community Forums. 

As @JohnnyRow has mentioned, it seems that you've set your Versa 3 into Sleep Mode. When the sleep mode setting is on:

  • Notifications, goal celebrations, and reminders to move are muted.
  • The screen's brightness is set to dim.
  • The Always-On Display clock face is turned off.
  • The screen stays dark when you turn your wrist.
  • The sleep mode icon illuminates in the quick settings.

To turn off Sleep Mode, please swipe right from the clock face on your watch to access the quick settings. For more information, see How do I navigate my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer