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Sense screen is white and keeps vibrating

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‎08-07-2022 06:33 - last edited on ‎11-21-2024 05:46 by Fitbit Moderator

‎08-07-2022 06:33 - last edited on ‎11-21-2024 05:46 by Fitbit Moderator

I have only had my sense about 2 months. It has been getting a white screen blinking accompanied by a vibration. Any idea why this is happening?

 

Moderator Edit: Clarified subject

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‎08-19-2022 15:39 - last edited on ‎09-19-2024 04:58 by Fitbit Moderator

‎08-19-2022 15:39 - last edited on ‎09-19-2024 04:58 by Fitbit Moderator

Welcome to the Community, @bmcb22.

Thanks for letting us know about your Sense. This is odd and because your post didn't mention, let me recommend changing the clock face, as well as restarting your watch to refresh its performance. If after that the issue persists, please get in touch with our Support team so they can evaluate your options. They're available via chat and phone, just click here to get connected with them.

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