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Sense screen just detached

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‎05-18-2022 12:48 - last edited on ‎05-20-2022 11:25 by Fitbit Moderator

‎05-18-2022 12:48 - last edited on ‎05-20-2022 11:25 by Fitbit Moderator

The screen of my Fitbit Sense just detached yesterday and now the display stopped working too, the screen is black but the Sense is still tracking. It's rather strange that the screen would detach especially when it is suppose to be a waterproof item. I took exceptional good care of my Sense to make it last. I would definitely not want to even try to fix it myself. Luckily Fitbit will replace it at no cost.Thank you for that.

 

I wanted to note that I am, overall, very disappointed with the quality of your watches. I have been a Fitbit user for 5 years. I would expect a highly priced, "quality product" work or last for at least 5 years but the Fitbit products I've had, Blaze Ionic, Sense didn't even last a year, except my Aria scale, that works fine. I wonder if it is a manufacturing issue. I'd suggest to Fitbit, based on the bad track record, to increase the warranty to 2 years to keep their loyal clients. That would force you to source reliable manufacturing. It would also be important to offer extended warranty option and technical and servicing support beyond the warranty.

Personally, I would use my fitbit as long as it lasts, I despise consumerism and filling the landfill with junk, especially electronics we have to throw out because even recycling is not an option.

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎05-18-2022 14:22

‎05-18-2022 14:22

Americans really need to push for greater consumer protection with their politician’s.

 

in New Zealand if you buy a new product and it faults the company has to replace it with a new product, not these rubbish refurbished things.  A product is expected to last it’s life time and if a company states a product is only guaranteed for a specific time frame the law overrules that.

 

 

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‎05-20-2022 11:24 - last edited on ‎10-15-2023 07:06 by Fitbit Moderator

In response to SunsetRunner

‎05-20-2022 11:24 - last edited on ‎10-15-2023 07:06 by Fitbit Moderator

Hi there, @MBB13 and @SunsetRunner.

Thanks for taking the time to share your thoughts about our Fitbit devices. I see where you're coming from and I'm sorry you're going through this experience with the Sense. Our team constantly works to improve our products and services, and the input we receive from our members is a big part of the process. Your feedback is truly appreciated and rest assured it won't be taken for granted.

If you need further help, let me suggest getting in touch with our Support team, and keep an open communication with them. Please click here to get connected with them via chat or phone. You can also review our Warranty Policy here.

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