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Sense screen just fell off

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‎01-06-2023 11:22 - last edited on ‎01-08-2023 12:34 by Fitbit Moderator

‎01-06-2023 11:22 - last edited on ‎01-08-2023 12:34 by Fitbit Moderator

My watch face opens up

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎01-08-2023 04:46

‎01-08-2023 04:46

Has anyone else had an issue with their screen becoming detached please?     

I've never used anything harsher than a damp cloth to wipe/clean my Sense but the screen has just come off  - it looks like the rubber sealant has perished.

Sods law - I received it as a gift for Christmas 2021 so the warranty expired a few weeks ago 😤

 

 

 

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‎01-08-2023 12:39 - last edited on ‎08-03-2024 08:33 by Fitbit Moderator

In response to TwitTwoo

‎01-08-2023 12:39 - last edited on ‎08-03-2024 08:33 by Fitbit Moderator

Welcome to the forums, @walkerbob2000 and @TwitTwoo.

@walkerbob2000 Thanks for letting us know about your Sense. I went ahead to check your details and I noticed you already have a case created with our Support team. I'm sure they'll continue helping you with this matter, so please keep an open communication with them.

@TwitTwoo I'm sorry this happened to your Sense, and appreciate the information provided. Given this situation, I've requested a case on your behalf so our team can evaluate your options. Please keep an eye on our inbox, they'll get in touch with you via email.

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